Refund policy

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. If you've used Revex and it didn't work for you, our 60-Day Money-Back Guarantee below applies — no return required.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at info@duvome.com. If your return is accepted, we'll send you a return shipping label, along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

60-Day Money-Back Guarantee

If you use Revex as directed and don't see improvement, contact us within 60 days of receiving your order and we'll issue a full refund. No return required.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can make it right.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union — 14-Day Cooling Off Period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition received, unworn or unused, with tags and original packaging. You'll also need the receipt or proof of purchase.

Refunds

We'll notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at info@duvome.com.